Restart the Network

The purpose of this procedure is to deal with the situation where access to the home network (WiFi and Ethernet) have become unavailable. For whatever reason the network has become unstable, and sometimes the easiest solution is to simply restart the whole network.

Before you begin, check the Online light on the Cable Modem. If it is not green, there may be a problem with Shaw's internet service.

Since you cannot connect to the internet to check, you will have to phone Shaw Technical Support at 1-888-472-2222.

If Shaw's service is not then problem then restart the network in the Utility Closet as follows:

Power down all the components that by removing the power cord at the back of the device:

1. Cable Modem

   1. • Provides internet connection from Shaw

2. Main Router

   1. • Provides Ethernet connections to rest of house via Network Switch

      • Provides WiFi network.

3. Network Switch

   1. • Provides extra Ethernet connections to the house

• 1. Cloudforest Server (Optional)

     • Runs Plex Media Server

Power up these devices in this order:

1. Cable Modem

   1. • Wait for the Online light to turn green

2. Main Router

   1. • Wait a few seconds for White to indicate it is online

3. Network Switch

4. Cloudforest Server

If this restores you connection to the internet, but you still cannot connect to some or all of your Google services, then check the Google Apps Status Dashboard to see if there are any issues with Google services.

Otherwise pray to the Network Gods.